• Any individual needs to follow a set of rules and regulations while interacting with the other person over the phone.
• Our voice plays a very important role in creating an impression of our personality, designation, education as well as the nature of the job we are engaged in.
• Use warm greetings like “good morning”, “good evening” or “good afternoon” depending on the time.
• Don’t just start speaking.
• Voice has to be very pleasant.
• Do not raise your tone or pitch while speaking. Do not yell on the phone.
• In any official call, don’t use words like” Any guess who I am? Or “Guess who’s speaking?’
• Make sure your content is crisp and relevant.
• Always reconfirm whether the person on the other side is the desired person.
• If by mistake you have dialed a wrong number, don’t just hang up, do say sorry and then keep the phone courteously.
• Never put the second party on a very long hold.
• While interacting over the phone, don’t chew anything or eat your food.
• Do end your conversation with pleasant words like “Thank you”, “Take care”, “nice speaking with you” and a warm bye. Never say Goodbye.
• Always speak each and every word clearly.
• Don’t take too long to pick up any call.
• If you miss the call, make sure you give a callback.
• In professional talks, never keep the conversation too long.
• If you are not the correct person and the speaker needs to speak to your fellow worker or colleague always say “one moment please- I will call him/her in a minute”.
• While in office, keep your mobile phone volume on vibration or on low volume such that it does not disturb other colleagues.
• If there is any disturbance in the network, don’t just keep speaking, call after sometime.
• Keep your notepad & pen during a phone conversation to note down key points.
• During a telephonic interview, sit in a noiseless space. Background noise & disturbance might put off the interviewer.

Candidates looking out for jobs should always keep their numbers active. The employer might not reach out to you a 2nd time if you are not reachable.